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Troubleshooting tips part I: Implementing your ad code
Thursday, January 28, 2010
Today, we're beginning a troubleshooting series to help you diagnose and solve common issues with your ads, search boxes, and account functionality. We're kicking things off with a look at how to correctly implement your ad code and an explanation of why ads may not appear on your pages at times.
First, the best way to ensure ads are served correctly is to copy and paste the code exactly as it's provided in your account. Changing the code and manipulating ad behavior aren't permitted by our program policies, and in most cases will prevent your ad from appearing at all.
If you've noticed that your ad units aren't showing ads, here are a few things to check for:
Did you just add the code to that page?
Relevant ads should appear on your pages shortly after you add the code, but sometimes it can take up to 48 hours for ads to show. This is because our crawler has to visit your page and determine its content so we can serve targeted ads.
Does the code on your page match the code in your account?
Make sure to copy the code exactly as it appears in your account, and paste it within the body tags of your HTML code. Be sure not to make any changes to the linebreaks of the code (e.g. pasting the code all in one line) as this will break the code and prevent ads from showing entirely.
Are you using an HTML editor?
Publishers often use a design-enhanced HTML editor like Macromedia Dreamweaver or Microsoft FrontPage (aka WYSIWIG, "what you see is what you get" software). If you use such an editor, you may see errors if you paste your ad code into a WYSIWYG view such as the "Design" or "Layout" view. For the ads to function properly, you'll have to copy and paste the ad code into the HTML source code of your webpage using the editor's HTML view or HTML insert function. Check for any additional tags inserted by the system or changes in the linebreaks.
Are you using a content management system (CMS)?
If you have trouble implementing AdSense with a specific content management system, we recommend searching for the name of the CMS (eg. Drupal, WordPress) and 'AdSense implementation'. You can also ask in the forum if other publishers have mastered similar problems, or contact your program provider directly.
Are the ads inside nested frames?
While you can choose where to position your ads on your pages, be sure to avoid embedding the ad code in excessive div tags or nested frames. Depending on your browser settings, implementing your ad code in this way might prevent ads from appearing correctly.
Is JavaScript enabled in your browser?
Ensure that you have JavaScript enabled in your browser, as this is necessary to view ads! If you're having trouble seeing the ads, please also check for any conflicting JavaScript on your site that might prevent ads from showing.
Is your page dynamically generated?
If you'd like to implement AdSense ads on a dynamically generated site -- for example, a site with session IDs or pages behind a login -- you should take a look at this
Help Center entry
for more information on how to receive targeted ads.
In the next part of this series, we'll provide tips to help you troubleshoot ad relevancy and targeting issues.
Posted by Ulrike Jung -
Inside AdSense
Team
An update from AdSense about the response to Haiti Earthquake
Tuesday, January 19, 2010
We've heard from many of our AdSense publishers about your concern for the victims of the recent earthquake in Haiti. We wanted to take this opportunity to let you know about some of the efforts Google is making to help the people of Haiti respond to this catastrophe.
Google is donating $1 million to organizations on the ground that are rescuing those still trapped and providing clean water, food, medical care, shelter and support to those affected. For more information on Google's efforts and opportunities to get involved, please visit the
Google Blog
.
Posted by Elizabeth Ferdon - AdSense Team
AdSense for Domains Expands Use of Keyword Hints
Wednesday, January 13, 2010
You asked for it, you got it! AdSense for Domains, which
launched a year ago
to help publishers earn revenue through ads placed on undeveloped domains, now uses optional keyword hints more often. These keywords are suggestions supplied to Google by domain owners about the types of content users are looking for when they arrive on an undeveloped domain. They are used to help our system determine the best ads to place on these domains. For example, with the domain www.rockstarsand.com, a publisher might suggest the keywords "bitumen" and "mining" so that ads may appear from advertisers offering oil extraction products.
Keyword hints remain optional. When keyword hints are provided by the publisher, our ad-matching systems will use them more often. As always, we aim to provide the most relevant ads for the user, the best value for advertisers, and the best returns for publishers. This means in some cases, keyword hints will be ignored when we have evidence that other targeting approaches perform better.
Instructions for setting keyword hints for your domains can be found
here
.
The AdSense for Domains team is continuing to work on additional product improvements, that we will be announcing in the coming months.
Posted by Randy Heath - AdSense for Domains
Site maintenance on Saturday, January 9
Thursday, January 07, 2010
This Saturday, our engineers will be performing routine site maintenance from 10am to 2pm PDT. You'll be unable to log in to your AdSense and Ad Manager accounts during this time, but we'll continue serving ads to your pages and tracking your clicks, impressions, and earnings as usual. In addition, your ad targeting won't be affected.
We've converted the maintenance start time for a few cities around the world:
Istanbul - 8pm Saturday
Sao Paolo - 4pm Saturday
Oslo - 7pm Saturday
Nairobi - 9pm Saturday
Auckland - 7am Sunday
If you'd like to learn more about what goes on during these maintenance periods, check out this
Inside AdSense post
.
Posted by Dia Muthana -
Inside AdSense
Team
Happy New Year
Friday, January 01, 2010
Wishing all our publishers a very Happy New Year!
Posted by Dia Muthana -
Inside AdSense
Team
Happy Holidays
Friday, December 25, 2009
We'd like to send our best wishes to all our publishers around the world. Wherever you're spending this holiday season, we hope that it's filled with much love, warmth, and happiness.
Happy Holidays!
Posted by Dia Muthana on behalf of the Google AdSense Team
Webinars - out with the old, in with the new
Tuesday, December 22, 2009
This year, the AdSense team has brought you a series of live webinars covering a range of topics, and we'd like to take this opportunity to thank everyone who attended. We hope that you're already profiting from implementing the tips featured in our webinars.
Your feedback to date has been very helpful, and we'll spend the coming weeks developing brand new, interesting content for 2010. If you haven't already done so, we invite you to
share with us
the topics you'd like to see covered in future webinars.
We've received great reviews from publishers who've attended our webinars, so if you haven't seen one as yet, you can
view the recordings
of these events whenever it's convenient for you.
Wishing you a happy holiday season and a healthy new year.
Posted by Siobhan McCormack - AdSense Optimisation Team
Keeping your account secure
Thursday, December 17, 2009
We understand how important your AdSense account is to you. You need to sign into your account to generate ad code, manage the appearance of your ads, view your reports and check the status of your payments. However, keep in mind that your AdSense account is actually part of your Google Account. This means that you may have several Google products, such as AdSense, Gmail, AdWords, Blogger, etc, all tied to a single sign-in.
We take account access issues very seriously and would like to take some time to provide a few simple tips to help you protect your Google Account.
If you're having trouble signing in to your Google Account, usually
resetting your password
will do the trick. To add additional security to your account, you should
update your alternate address
, choose a
strong security question
(if you have Gmail), and
add a mobile number
to your account so Google can text you a recovery code if you ever forget your password. Also, if you have a Gmail address, we recommend providing a current
secondary email address
where you can receive our password-assistance email. If you don't have any of these set up, it will be difficult for us to verify your identify and reset your password, so please take some time to
update your security options
.
If resetting your password doesn't work, you can try filling out our
account recovery
form. We can usually restore access in a few hours if you're able to provide the necessary information to prove ownership.
Here are some additional tips to ensure that only you have access to your account:
Create a strong password and security question. Your password shouldn't be something that someone else can easily guess. The same goes for your security question. If someone that knows you can answer your security question, then it's probably not a good question. Review
these tips
for suggestions.
Don't share your account password with anyone. It may be tempting to share your password with your friends or family, but don't do it, especially if it's your personal account. If you need to create an account that is accessed by several people, make sure that the account is not tied to any products that contain personal information.
Don't respond to messages asking for your username or password. Google will never send you an email, IM, or any other communication asking for your sign-in information, so don't respond to any messages asking for it.
Be cautious of fake sign-in pages. Always look for www.google.com/adsense in the URL. If the URL is different, don't sign in on the page. If you think you may have signed in using a fake sign-in page for AdSense or any other Google product, please reset your password as soon as possible to prevent abuse of your Google services by a third party.
You can find more tips in the
Google Accounts Help Center
.
Posted by Diane Velasco - AdSense Policy Team
More Google Web Elements for you
Tuesday, December 15, 2009
We've posted a few times about
Google Web Elements
and how they can benefit you as a publisher. Today, we're excited to announce new features for Google Web Elements, including the addition of 3 three new elements for Google Translate, Reader, and Orkut. For publishers, this means 3 new options for engaging your users and making your website more interactive.
To read more about the new features and how to get started, hop on over to the
Google Code Blog
.
Posted by Christine Tsai - Web Elements Team
A note about a messaging change in your AdSense account
Thursday, December 10, 2009
Today we're changing some messaging in the AdSense interface concerning your earnings, and we wanted to give you some more information on why we're making this change.
In order to be more transparent about how our system calculates earnings, we've added the words "Estimated" and "Finalized" next to "Earnings" throughout your account. Rest assured these
terminology changes
don't reflect a change to the way your finalized earnings are calculated. It's simply intended to give you a clearer idea of what's our estimation of your earnings and what's finalized.
As you may have noticed in the past, the earnings on the Overview and Advanced Reports pages may sometimes
differ
from the earnings listed on your Payment History page. This is because earnings on your Overview and Advanced Reports pages reflect initial estimations based on our records. We aren't able to provide finalized earnings on these pages because they still need to be verified for accuracy, a process that takes place a few days after the end of every month. The finalized sum is then posted on your Payment History page by the 10th of the next month.
While we can't say how much these amounts would differ for any one publisher, most publishers will not see a significant difference. Again, please keep in mind that this is only a display change, and that your finalized earnings will continue to be calculated and credited to you in the same way as before.
Updated to include screenshots and Help Center links
Posted by Elizabeth Ferdon - AdSense Payments Team
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